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One of the pillars of Iran administrative system reform roadmap and macro-administrative policies is development of e-government and administrative intelligence to facilitate service delivery to the public. So, this paper aims to provide a comprehensive model for introducing Smart Organization. It is conducted by qualitative approach framework using grounded theory method. To this end, 17 faculty members and experts in field of organization and management were selected using theoretical sampling method and in-depth and semi-structured interviews were conducted. Data were analysed in three stages of open, axial and selective coding. Thus 230 initial codes, 72 concepts and 17 categories were extracted. Then, the Delphi method was used to validate the model and 31 people were selected by snowball sampling based on their academic, research or executive in organization and management. A questionnaire based on model components was provided to them. The consensus index increased in the three rounds, so that the Kendall coefficient in the third round was higher than 0.7, indicating a strong consensus among the experts on the model components. Data analysis showed that inside and outside of the organization factors are causal factors; information technology, intelligent management, knowledge management, human capital, equipment and infrastructure, organizational structure and learning organization are contextual factors; developmental culture, trust, commitment, and organizational justice are interfering factors; Information technology governance and knowledge management are strategies for smart organization that have inside and outside of the organizational consequences.
 

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This paper aimed to identify the characteristics of human capital the Smart Organization in a mixed method. In the Qualitative section, 17 faculty members in of organization and management were selected using theoretical sampling method and conducted in-depth and semi-structured interviews were. Data were analyzed by content analysis in Maxqda software. Sub-Sample members of the quantitative section included 200 employees of Zahedan Municipality, regions and affiliated organizations who were selected by stratified random sampling method. At the quantitative section, the instrument was researcher-made questionnaire by acceptable validity that its reliability confirmed by Confirmatory factor analysis in Lisrel software. Evaluation of the identified characteristics was performed by T-test in SPSS software. Individual abilities, skills, knowledge, emotional intelligence, cultural intelligence and organizational intelligence were the characteristics of human capital of Smart Organization. In addition, it was found that the skills are moderate and the status of knowledge, emotional intelligence, cultural intelligence and organizational intelligence is good, but individual abilities and is not in a good condition.