Gholami Fesharaki, Mohammad, Jamali, Mohammad Javad, Rahmati Najarkolaei, Fatemeh, Mohamadian, Masome, Aghamiri, Zohreh, Habibi, Mehdi (2025). Validity and Reliability of Psychological Properties of Najmiyeh Inpatient Satisfaction Questionnaire (NISQ). , 1(2), 37-45.
Mohammad Gholami Fesharaki; Mohammad Javad Jamali; Fatemeh Rahmati Najarkolaei; Masome Mohamadian; Zohreh Aghamiri; Mehdi Habibi. "Validity and Reliability of Psychological Properties of Najmiyeh Inpatient Satisfaction Questionnaire (NISQ)". , 1, 2, 2025, 37-45.
Gholami Fesharaki, Mohammad, Jamali, Mohammad Javad, Rahmati Najarkolaei, Fatemeh, Mohamadian, Masome, Aghamiri, Zohreh, Habibi, Mehdi (2025). 'Validity and Reliability of Psychological Properties of Najmiyeh Inpatient Satisfaction Questionnaire (NISQ)', , 1(2), pp. 37-45.
Gholami Fesharaki, Mohammad, Jamali, Mohammad Javad, Rahmati Najarkolaei, Fatemeh, Mohamadian, Masome, Aghamiri, Zohreh, Habibi, Mehdi Validity and Reliability of Psychological Properties of Najmiyeh Inpatient Satisfaction Questionnaire (NISQ). , 2025; 1(2): 37-45.

Validity and Reliability of Psychological Properties of Najmiyeh Inpatient Satisfaction Questionnaire (NISQ)

Health Education and Health Promotion
Article 4, Volume 1, Issue 2, 2013, Pages 37-45    PDF (164.19 K)
Authors
Mohammad Gholami Fesharaki* 1; Mohammad Javad Jamali2; Fatemeh Rahmati Najarkolaei3; Masome Mohamadian2; Zohreh Aghamiri2; Mehdi Habibi4
1Department of Biostatistics, Faculty of Medical Sciences, Tarbiat Modares University, Tehran, Iran
2Department of Education & Research, Najmieh Hospital, Baqiyatallah University of Medical Sciences, Tehran, Iran
3Health Research Center, Baqiyatallah University of Medical Sciences, Tehran, Iran
4Iran Helal Institute of Applied Science & Technology, Tehran, Iran
Abstract
Aim: Patients' satisfaction (PS) is a dominant concept in medical care, due to the gap in the literature on Persian version of PS instruments, this study has conducted with aim to analyze the validity and reliability of self-designed Najmiyeh Inpatient Satisfaction Questionnaire (NISQ). Methods: This study was carried out on 247 inpatients that came in Najmiyeh subspecialty hospital in Tehran (the capital city of Iran) during year 2011 who were selected by proportional stratified sampling method. Statistical analysis used: In this study, after checking content validity we used confirmatory and explanatory factor analysis and Cronbach's Alpha in order to examine construct validity and reliability, respectively. SPSS (version18) and AMOS (version 20) programmer were used to analyze data. Findings: Samples consisted of 247 subjects (222 women (90%) and 25 men (10%)). The explanatory factor analysis showed 5 factors with 64% total variance and 0.91 Kaser-Meyer-Olkin Index, the result also confirmed with confirmatory factor analysis (PNFI=0.71, RMR=0.03, PCFI=0.76). Extracted factors consisted of: “satisfaction from nursing services and their behaviour”, “satisfaction from one’s doctor”, “satisfaction from inpatient department”, “companions’ satisfaction”, “satisfaction from one’s room”. Also the questionnaire’s reliability was 0.96 using the Cronbach's Alpha method. Conclusions: Because validity and reliability indexes of NISQ were reported in suitable range, we can confirm that this questionnaire is a valid and reliable tool for measuring inpatient satisfaction.
Keywords
Inpatient Satisfaction; Reliability; Validity; Questionnaire
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